All returns/exchanges must be accompanied by an original store/website receipt or gift receipt and made within 30 days of purchase (in store) or delivery (online orders).
To be eligible for a return, your item must be in its original packaging and in the same condition that you received it. Clothing must be unwashed, unworn, and with its original tags attached. DVDs, Blu-rays, books, and other goods that are sold shrink wrapped must be unopened.
Exchanges will be made for the same item only. We only exchange items if they are defective or damaged.
Several products are ineligible for return/exchange:
- Sale or Clearance Items
- Special orders, Non-stocked items, or Pre-orders
- Opened Blind-boxes and Trading Cards
- Art Supplies
- Books with obvious signs of use
- Perishable goods such as food or drink items
- Gift cards
- Some health and personal care items
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after purchase (in store) or delivery (online orders)
Anime and Things reserves the right to charge a 10% restocking fee on returned merchandise.
A special note on figures, Pop! Vinyl, and other collectible items:
While all figures, Pop! Vinyl, and other collectibles are carefully inspected for quality prior to shipment, we cannot guarantee mint condition. Minor dents and dings on the outer box may occur and are considered not a condition for damaged item returns. Any significant damage prior to shipping will be noted on the product description. We are happy to send photos of the exact item for inspection prior to online purchase. In addition, some items may have minor variances in paint color or other markings. Again, these variations do not constitute damaged items.
All figures and collectibles sold through the Anime and Things website are new, never previously owned. However, some items may have been opened to put on display within our store front. These items will be carefully repackaged for shipment. Where possible, we’ll inform you of that status prior to shipping.
Cancelling an Online Order
We provide you the option of canceling your order prior to shipping.
This option is no longer available after your order has been shipped. If you would like to cancel your order after payment but prior to receiving shipment notification, please Contact Us immediately and we will help complete the cancellation process.
No cancellations on special orders, non-stocked items, or preorders will be allowed.
How to Return Your In-Store or Online Order
Please do not send your purchase back to the manufacturer.
If you made your purchase within our store:
Please bring your item and original store receipt back to the store during regular business hours.
If you made your purchase through our website for delivery to your home/business:
After your item has been received, to complete your return/exchange please Contact Us FIRST to receive a RMA number and instructions for returning your item(s).
IMPORTANT: We will not accept returns/exchanges without an RMA.
You will be responsible for paying for your own shipping costs for returning your item. Returns are to be shipped via a traceable/trackable carrier. Shipping costs of your original order are non-refundable. If you receive a refund, the cost of shipping your original order to you will be deducted from your refund. Please note that we can refund shipping costs only if the return is a result of our error.
Once you get an RMA number, please safely pack and return the item(s) to:
Anime & Things
109 E Van Buren St
Woodstock IL 60098
For your protection, please use Insured USPS Priority Mail, Insured UPS, or Insured International Postage for shipment. Packages that are “Refused” without prior consent (RMA) will be charged a return shipping fee.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed and a credit will be applied to your original method of payment.
If the item was marked as a gift when purchased and shipped to you, you will receive store credit for the value of your return. Once the returned item is received and approved, an electronic gift certificate will be emailed to you.
If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, once the returned item is received and approved, we will send a refund to the gift giver’s original method of payment.